Returns & Exchanges
We want you to be delighted with your Letterbox Gift, but if you change your mind, we offer a hassle-free return policy within 30 days of delivery. Please note that personalized items and perishable goods are exempt from our standard return policy unless they arrive damaged.
Contact Support
Email our customer service team with your order number and the reason for your return to receive an authorization code.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all gift components are included and the box is taped shut.
Post Your Return
Affix the provided return label to the front of the box and drop it off at your nearest authorized postal service point.
Receive Your Refund
Once we receive and inspect your returned gift, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing